About Me
I’m Cory Wilson — a detail-oriented and resourceful IT professional with a passion for solving problems and helping people navigate technology with confidence.With hands-on experience in support environments, I’ve developed a strong ability to troubleshoot technical issues, explain complex systems clearly, and deliver solutions that actually stick. Whether I’m working with end-users, managing hardware, or learning new tools, I bring a steady mindset and a genuine interest in doing things the right way.Outside of work, I enjoy building and maintaining custom PC setups, exploring emerging tech, and constantly sharpening my skills. I’m always looking for the next challenge that will push me to grow — and help others do the same.
Why Me
I’m not just someone who knows how to fix a system — I’m someone who sees the bigger picture behind why it needs to work in the first place. I bring a mix of hands-on tech skills, frontline problem-solving, and leadership experience from environments where staying calm and getting it right mattered every single day.I’ve worked in fast-moving spaces — from managing a team in retail to troubleshooting automation systems in real-time. I know how to support users, keep operations smooth, and step in when things get messy. And because I’m actively pursuing a degree in Computer Science, I’m constantly deepening my knowledge to not just keep up — but to lead and grow.If you're looking for someone who can bridge the gap between people and systems — who’s as comfortable resolving a robotic conveyor issue as they are talking a frustrated user through a fix — I’m that person.
Experience
🛠️ Automation Support Associate
Walmart | 2021 – 2025I was responsible for keeping Walmart’s automated retail systems running efficiently across several shifts. I personally monitored the health of conveyor systems, robotic scanners, and automated storage systems — often catching signs of failure before they became full breakdowns. When issues occurred, I didn't just escalate them — I diagnosed the problem myself using real-time system tools, error logs, and my own working knowledge of the hardware.I manually performed system checks, isolated failures, and frequently restored full functionality without needing external help. I also wrote informal guides to help coworkers quickly resolve recurring issues, and I improved the documentation process for support calls by standardizing issue reporting formats for our team.I was trusted to train new associates on system troubleshooting and safe equipment handling, which helped reduce minor operational incidents on my shift. I also collaborated directly with IT and maintenance when more technical breakdowns occurred, acting as the first technical responder and keeping communications clear and actionable.🧢 Store Manager
Lids | 2019 – 2021I ran the day-to-day operations of a high-traffic retail store, balancing scheduling, inventory, customer service, and training. But more than managing people, I stepped into a tech-forward leadership role before I even realized it.I personally maintained the store’s point-of-sale system and often troubleshot barcode scanners, inventory terminals, and embroidery tech. When systems failed, I diagnosed errors and reset equipment rather than waiting on district IT. I even built a quick-reference sheet for newer employees to reduce tech-related downtime on the floor.I led my team through new product launches and seasonal demand spikes by building dynamic shift schedules and directly coaching staff. I personally trained every employee on both customer experience and digital systems — which helped keep us in the top 5 stores district-wide for sales and operational efficiency.I also ran weekly reports, analyzed inventory trends, and adjusted in-store displays based on our most successful categories. This helped us consistently beat projected numbers even during off-peak seasons.
Skills
💻 Technical Support & Troubleshooting
Diagnosing hardware, software, and automation issues in real-timeConducting system checks, preventative maintenance, and on-the-spot fixesDocumenting solutions and creating informal guides for team useActing as first technical responder in fast-paced environments🖥️ Systems & Tools
Windows OS & Linux (basic terminal use, system diagnostics)Remote access tools (RDP, Zoom, Slack)Ticketing systems (experience with workflow and escalation procedures)Microsoft Office 365, Google Workspace, internet research tools🧠 Technical Concepts
Automation systems (conveyors, scanning, robotics)Networking fundamentals & basic scriptingInventory management systems and POS platformsSystem uptime monitoring and error resolution🧩 Soft Skills
Strong communication with both technical and non-technical teamsLeadership and team coordination (including staff training and coaching)Conflict resolution and customer-focused problem solvingQuick learner with a self-taught, solutions-first mindset🧪 Programming Exposure
Familiarity with: Python, JavaScript, Java, C++Currently studying Computer Science with a focus on software and systemsPractical application of basic logic, syntax, and troubleshooting in coursework
Projects
🖥️ Automation Issue Resolution Playbook
Walmart | Internal Knowledge Contribution
When recurring robotic scanning failures began impacting throughput on my shift, I documented a detailed troubleshooting guide based on firsthand resolution experience. The playbook included step-by-step diagnostics, escalation points, and tips for spotting early warning signs.
This document was shared with new hires and helped reduce downtime by improving issue handoff clarity and decreasing repeated questions to the tech team.🧰 Custom PC Builds & Remote Tech Support
Freelance | Ongoing
I’ve built and configured custom PC setups for friends and family, including hardware compatibility, BIOS setup, and OS installation. I’ve also provided remote tech support for common home-office issues: software installation, driver conflicts, system optimization, and connectivity troubleshooting.
This hands-on work has sharpened my real-world troubleshooting instincts and taught me how to explain technical fixes clearly to non-technical users.💡 Help Desk Simulation & Workflow Mapping
Personal Project | In Progress
To deepen my understanding of IT support infrastructure, I’m building a mock help desk workflow using free tools like Trello and Notion to simulate ticket handling, escalation, documentation, and performance tracking. I’m also experimenting with mock documentation templates for internal support articles and ticket categories to mimic a real support team’s structure.💻 Course-Based Programming Projects
SNHU Computer Science Coursework
Through my CS studies, I’ve built foundational programs in Python, Java, and C++, ranging from calculator functions and simple web scripts to basic inventory tracking logic. I’ve focused on writing clean, well-documented code while strengthening my understanding of data structures, logic, and debugging practices.
